My Isense Reviews
My Isense Customer Reviews (10)
- Most recent
- Oldest
How we got hosed!
We enthusiastically ordered our king mattress. We sold our home before we could unpack it. Moved into our new home 6 months later and set it up. It did not work for us, it was too hard. They worked with us for several week acting like we were being taken care of and going through all the steps to obtain better sleep. After a few weeks we requested a return because of my wife's neck and back issues. We were promptly told we were past our 6 months and they would do nothing. Wow! We felt so misled and let down. I requested to speak to management but they refused. Even if they worked with us a bit you know.... I understand policy but there are exceptions. What a waste of money!!
My Isense Customer’s Q&A
My Isense FAQs
Myisense.com Return Policy?
Myisense.com offers free standard shipping to the contiguous 48 states. Additional shipping and handling fees apply to shipments delivered to Hawaii & Alaska. Once an order ships, tracking information is emailed on the day of shipment. The current delivery lead-time is 2 to 4 weeks from the date of order to receipt at home. The products are heavy, up to 145 lb for a king size, so two able bodies are needed to move the mattress through the house.
For returns and exchanges, Myisense.com offers a 180-Night Risk Free Trial for mattresses and Classic & Smart Adjustable Pillows. The trial starts on the date the mattress is received. It is required to give it 45 nights before initiating a return. If choosing to return the mattress or pillow after 45 nights and before 180 nights, contact a Comfort Control™ Specialist at 1-866-910-8605 or email at customer.service@myisense.com to initiate a return. A return merchandise authorization (RMA) will be completed, and a reference number will be provided. All costs to return the mattress are covered by isense. Refunds will be credited back to the account within 30 days. Note that this does not include Adjustable Base purchases or Premium Platform Bases.
About Myisense.com Prices and Cost?
"Myisense.com" offers a range of mattresses with adjustable firmness. The iSense Hybrid Premier mattress prices are as follows: Twin XL is priced at $3,199, Queen at $3,999, King and California King at $4,499, and King FlexHead™, Split King, and Cal King FlexHead™ are all priced at $4,999. The iSense Classic mattress prices are as follows: Twin XL is priced at $2,159, Queen at $2,559, King and California King at $2,879, and Split King, FlexHead King, and FlexHead Cal King are all priced at $3,199. Prices may vary and it's recommended to check the website for the most current pricing and any available discounts or financing options. The company offers free shipping and a 180-night free trial. The delivery lead-time is 2 to 4 weeks from the date of order. If not satisfied, customers can return the mattress at any time during the remaining 135 nights of the 180-night in-home sleep trial period, after the 45-night break-in period has expired. All mattresses come with a 10-year limited warranty.
About Myisense.com Payment Method?
"Myisense.com" offers a financing option for purchasing their products. This is done through a service called Affirm. With Affirm, customers can buy now and pay monthly. The eligibility check for Affirm won't affect the customer's credit score. There are no set-up fees, no account fees, and not even late fees. The interest is dependent upon the purchase. Customers can choose their preferred payment schedule from a list of options. The amount seen upfront is the total amount to be paid, with no hidden costs or additional fees.
To use Affirm, customers need to add their desired items to the cart and select "Affirm" as the payment method at checkout. They will need to enter a few pieces of information to determine their eligibility and receive an instant notification of a loan decision. They can then choose their payment schedule and confirm the loan. Payments can be made manually or set up as automatic payments within the Affirm app.
It's important to note that applying to see if one qualifies will not affect their credit score. However, making a purchase using Affirm, the Affirm payment history, how much credit is used, and how long one has had credit may affect the overall score. The interest rate on an Affirm loan can be between 0-36% APR simple interest, depending on the size of the purchase. Affirm does not charge any fees, including late fees. There are no fees to set up an account and no fees to borrow. No hidden interest fees. Everything is upfront and transparent when confirming. The rate will be 0-36% APR based on credit, and is subject to an eligibility check. Options depend on the purchase amount and a down payment may be required.
If a customer is not approved to use Affirm, they can contact Affirm directly for details. The information expected to pre-qualify includes the customer's name, date of birth, last four digits of their social security number, and mobile phone number. Multiple ways to make payments are available. Customers can go to the website, download the app, set up automatic payments, or even send a check.
Can you provide a link to Myisense.com?
Sure, here is the link to Myisense.com. This website is related to iSense, a company that offers adjustable firmness mattresses1. They provide mattresses with individualized comfort adjustment on either side of the bed2. They also have an app that allows you to control the firmness of your iSense mattress4. Please note that this information is based on the latest available data and may have changed. For the most accurate and up-to-date information, please visit the website directly.